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Will I receive an automatic notice each time before an auto-ship order is shipped?
Yes. You will receive an automatic email notifying you that your auto-ship order is getting ready to ship. Please be sure that your address information and payment information are current on your auto-ship orders to avoid delays.
RETURNS & EXCHANGES
Can I return or exchange a Mount Nova product that is past its expiration date?
In general, Mount Nova does not refund or exchange product that is past its expiration date; however, if you have a professional wholesale account with us, please contact Mount Nova Customer Service Department for further information.
How do I return or exchange a product?
To return or exchange a product that you purchased from Mount Nova or from a health-care practitioner, please email email@example.com to receive specific instructions on returns and exchanges.
Can I return a product that I purchased and shipped internationally?
Mount Nova currently does not accept returns on internationally shipped products. All international product sales are final.
Are your products refundable or returnable?
Mount Nova offers a 14-day period for returns as long as the package has not been opened.
Are your products food based or synthetic?
Although the ingredients in Mount Nova's nutritional supplement products are not derived from whole foods, many are derived from natural sources. Some ingredients are fermented and some are synthesized, and we select every ingredient for being in its most absorbable and usable form. These synthetic nutrients are bio-identical and used by the body in the same way as naturally derived ingredients – whether natural or synthetic – and every ingredient is tested to ensure it meets its specifications for identity, purity, and potency.
Can I get all the vitamins and minerals I need through a healthy and well-balanced diet?
Although it’s certainly possible, most nutritional experts agree there is a nutritional gap between the nutrients consumed in today's diet and the nutrients required for optimal health.
Are Mount Nova'sproducts certified non-GMO?
Mount Nova has a longstanding policy to not use genetically modified ingredients in our products. Therefore, to the best of our knowledge, every Mount Nova product is GMO-free, even though we don’t label our products as being non-GMO. The reason we don’t label our products as non-GMO is because there are no current tests that can be performed to confirm an ingredient’s non-GMO status. Currently, an ingredient’s non-GMO status can only be affirmed by a supplier affidavit, and Mount Nova has chosen to wait for the time we can use scientific methods to confirm every ingredient’s non-GMO status
Does Mount Nova use fillers?
Most nutritional supplements contain excipients that contribute functional or structural properties, such as fillers, binders, and lubricants. At Mount Nova, we minimize the use of these “Other Ingredients” and we refuse to include unnecessary excipients that can interfere with dissolution, or absorption, or otherwise detract from the optimal use of the product. Every ingredient in a Mount Nova product, including the “Other Ingredients,” are sourced from the purest sources possible. Each ingredient is scrutinized and preference is given to ingredients that are free of contaminants and minimise allergens. Mount Nova believes in total label transparency. That means there are no hidden inactive ingredients. Every ingredient in a Mount Nova product, whether active or inactive, is listed on the product label.
I’m not sure what products to order. Can you recommend some for me?
A qualified health-care practitioner is the best resource to assess your needs and make the recommendations that take your health into account. Because we can’t appropriately evaluate you, we can’t make personal recommendations.
What is the best way to store Mount Nova supplements?
Unless otherwise indicated on the product label, Mount Nova recommends that its products be stored tightly sealed in a cool, dry place, such as a pantry or cabinet. Products should be kept away from a location exposed to moisture (such as a bathroom) or heat (such as above the stove). And be sure your hands are dry before handling your supplements and, whenever possible, store the product in the bottle it came in and keep the lid tightly closed. Placing the contents of an entire bottle in a pill box or a baggie might cause the product to discolor or otherwise change in appearance.
I would like to stop taking my medication and want to know the best way to safely do this using Mount Nova supplements.
On occasion, a customer taking a prescription medication or an over-the-counter medication wants to know if taking a nutritional supplement can substitute for these medications. Because nutritional supplements can’t be used to diagnose, treat, cure, or prevent a disease, we can’t recommend that you substitute a nutritional supplement for a prescribed medication or a recommended over-the-counter medication. Therefore, we always advise that you consult with a qualified health-care practitioner – preferably the one who prescribed or recommended your medication – before you discontinue taking that medication